Privacy Policy

Mountain Pathways Wellness is an Alberta-based virtual psychology clinic that provides professional psychological services via secure virtual platforms.

For privacy-related inquiries, please contact:

Mountain Pathways Wellness

Email: info@mountainpathways.ca

Phone: 587-985-2110

Website: www.mountainpathways.ca

Depending on how you interact with our website or clinic, we may collect:

We collect personal information to:

• Respond to your inquiries
• Schedule appointments
• Provide psychological services
• Develop treatment plans
• Communicate regarding appointments
• Issue invoices and receipts
• Maintain clinical records
• Coordinate care with your consent
• Meet legal and professional obligations
• Improve our services
• Protect client safety during emergencies

When you visit our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General geographic location (city or region)
• Website interactions

This information is collected for website performance, security, and business analytics.

Our website uses Google Analytics to better understand how visitors use our website.

Google Analytics may collect information such as:

• Pages viewed
• Time spent on pages
• Navigation patterns
• Device information
• Browser information
• Approximate geographic location
• Website performance metrics

This information is collected in aggregate and is not used by Mountain Pathways Wellness to identify individual visitors.

Google may process this information in accordance with its own Privacy Policy.

You may opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Our website may use cookies and similar technologies.

Cookies help us:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Improve user experience
• Measure advertising performance

You can disable cookies through your browser settings; however, some website features may not function properly.

We may use website analytics and advertising technologies, including:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram) Pixel

These technologies help us understand website performance and evaluate advertising effectiveness.

They may collect:

• Website visits
• Page views
• Button clicks
• Form submissions
• Advertising conversions

No personal health information is shared with advertising platforms.

If you complete a contact form, consultation request, or appointment inquiry, we may collect:

• Name
• Email
• Telephone number
• Preferred contact method
• General inquiry information

Please avoid submitting sensitive personal health information through website contact forms.

Appointments may be scheduled through our secure online booking platform.

Information collected through our booking system is protected using industry-standard security measures and is governed by both this Privacy Policy and the booking platform's privacy practices.

We communicate with clients using:

• Telephone
• Email
• Secure virtual platforms
• Secure messaging (where available)
• Mail

Although we take reasonable steps to protect your privacy, electronic communication carries inherent privacy risks.

Clients may indicate their preferred communication method.

Clinical or substantive communications may become part of your health record.

Electronic records are stored using secure, password-protected systems.

We use secure practice management software and encrypted services where appropriate.

Access is limited to authorized personnel who require the information to perform their duties.

Paper records (if maintained) are stored in locked filing systems within secure premises.

Clinical records are retained in accordance with applicable legislation and the standards of the College of Alberta Psychologists.

Generally:

• Adult records are retained for at least 10 years after the last professional contact (or longer if required by law or professional standards).
• Records relating to minors or other circumstances may be retained for longer periods where legally required.

When records reach the end of their required retention period:

• Paper records are securely shredded.
• Electronic records are securely deleted or destroyed using appropriate methods designed to maintain confidentiality.

We will not disclose your personal information without your consent except where permitted or required by law.

Examples include:

• Risk of serious harm to yourself or others
• Suspected abuse or neglect of a vulnerable or dependent adult
• Suspected abuse or neglect of a child
• Court orders
• Regulatory investigations
• Professional consultations (where appropriate)
• Workers' Compensation Board (WCB) requirements were authorized or required by law
• Other legal reporting obligations

Subject to applicable laws, you may request:

• Access to your personal information
• Correction of inaccurate information
• Withdrawal of consent where appropriate
• Information about how your information has been used

Requests should be made in writing.

We take reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Our website may contain links to third-party websites.

Mountain Pathways Wellness is not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy periodically.

The revised version will be posted on this page with an updated effective date.

If you have questions regarding this Privacy Policy or your personal information, please contact:

Mountain Pathways Wellness

Email: info@mountainpathways.ca

Phone: 587-985-2110

Website: www.mountainpathways.ca